What is Telesales and Telemaketing? Telemarketing is a powerful tool for businesses looking to generate leads, build relationships, and increase sales. B2B telemarketing data services provide a targeted approach to reaching potential businesses and promoting products or services.
This blog will explore telemarketing and how it can benefit B2B telesales companies. We’ll also discuss different available telemarketing services and how to make the most of your campaigns. So, whether you’re just starting with telemarketing or looking to improve your existing campaigns, this blog is for you.
Table of contents
What is telemarketing?
Telemarketing is a marketing strategy used by B2B companies to reach potential businesses through phone calls. It involves contacting businesses to promote products or services, generate leads, and increase sales. B2B telemarketing focuses on building relationships and connecting with the decision makers within a business. Telemarketing aims to introduce the business’s products or services to potential customers, provide information about them, and persuade the company to purchase.
Telemarketing is a cost effective way for B2B companies to reach their target audience. It can be integrated with other marketing strategies, including email marketing, social media marketing, and direct mail. Overall, telemarketing plays a crucial role in B2B marketing and can help businesses increase sales and build strong relationships.
Why is telemarketing important?
Telemarketing is essential for several reasons:
Personal touch: Telemarketing provides a personal touch that cannot be achieved through other marketing channels. It allows businesses to converse directly with potential companies, build relationships, and address concerns or questions in real time.
Cost effective: Telemarketing can be a cost effective way to reach many potential businesses, especially for B2B companies targeting a specific industry or market segment.
Efficient: Telemarketing allows businesses to quickly qualify leads and identify potential opportunities, helping to prioritise and streamline the sales process.
Feedback: Telemarketing can provide valuable feedback and insights into customer needs and preferences, which can be used to improve products and services and inform future marketing strategies.
Flexibility: Telemarketing can be tailored to fit a business’s specific needs and goals, allowing for a customised approach designed to maximise results.
How to get started with telesales?
With the right approach, you can launch a successful campaign. Here are some key steps to help you get started:
Define your goals and target audience: Before starting a telemarketing campaign, you must clearly understand your goals and target audience. This will help you craft a compelling pitch and ensure you’re targeting the right people.
Develop your call list: You can purchase a targeted telemarketing database from BDP. This database includes specific details about your target audience, such as the business name, decision maker and telephone number. By doing so, you can concentrate your telemarketing efforts on individuals who are most likely to have an interest in your products or services, thereby enhancing the likelihood of generating sales.
Train your telemarketing team: Ensure your telesales team is trained on your products or services and how to handle different types of customer interactions.
Craft a compelling pitch: Develop a compelling pitch that effectively communicates the unique value and benefits of your products or services while addressing any concerns potential customers may have. This approach highlights the positive aspects of your business and demonstrates your commitment to meeting your customers’ needs.
Make the calls: Start calling Prospects, introduce yourself and your company, and then briefly explain what you do and why the business should be interested.
Follow up: Following up with each call is essential in building relationships with potential businesses and creating a lasting impression of your company.
By following these steps, you can launch a successful telemarketing campaign, increase your chances of building relationships, and ultimately increase sales.
4 Ways to successfully manage a telemarketing campaign.
Clean Data
Working from clean and up to date data is essential for the potential response of a telemarketing campaign. The fresher and more up to date the telesales list you use is, the higher the accuracy and success of reaching the contacts. At Business Data Prospects, all our business data is checked and verified at the point of order to ensure lines are still live and active and the named contacts are still positioned at their companies. If you are unsure of what industry or contact you want to target, see our Industry Classification List for what we have available. If you have a current set of data, you would like to use. We highly recommend a data cleanse beforehand; we will discuss this next.
Data Cleanse
Before running your campaign, we strongly suggest data cleansing to update and refresh your contacts. The success of a high impact campaign is all in the planning. As well as making sure your database is correct is an essential part of the planning stages. Then with our data cleansing services, we assess your existing telemarketing data. Secondly, we provide a quotation for updating the contacts against our up to date records. At Business Data Prospects, we can cleanse your current database and update all your prospects. This will save you the cost of overheads.
Defining USP
Identifying the Unique Selling Point, a USP, makes the products unique and appealing to the businesses. Developing a USP starts with an understanding of the products and services that are being offered to the companies. Meaning you get the most out of your telemarketing campaign. Also, a well defined USP can make your brand stand out. When communicating using the USP branding after carrying out the detailed market research, reporting information such as the number of calls and the success rate of appointments or leads created if there is immediate interest. Installing a CRM can help the effectiveness of the sales call. Software such as CRM allows you to track and report the analysis of all the outbound telemarketing calls in depth.
CRM
Customer Relationship Management is a technology used to organise and streamline with contacts. So, CRM improves customer services and increases sales. CRM is also a powerful tool as you can log activity on the system showing previous notes and contact, which helps the user become more organised and plan for the next point of contact. An effective part of the CRM is the calendar and scheduling, which allows the user to schedule calls and reminders to follow up with the prospect without losing track of what is happening. Additionally, effective marketing relies on telemarketing as a crucial component, requiring the utilisation of appropriate tools like CRM to accomplish the task exceptionally well. So, CRM will also come in many other aspects of the sales pipeline.
Now you have your CRM setup and need fresh and accurate telemarketing data, look no further. At Business Data Prospects, we only provide the highest quality telemarketing data, which we are internationally recognised for. Therefore, we know the importance of telesales data’s accuracy, which is why we are the only data company that provides 100% guarantee on all our data.
We provide this as we are confident in the accuracy of our data due to our data validation methods. Verifying our telesales data starts by cross checking our base data against Companies House. Our market research team will then overlay the data with their market research. Finally, the last step is to validate all lines. We do this through a BT validation system which ensures all lines are in use. So give your call centre telesales team the best telemarketing data for their campaigns.
Getting The Most From Your Outsourced Telesales Campaign
You always answer your phone when it rings, don’t you? Even if it is a telemarketer at the other end of the call. Over 99% of people will be polite and listen to what they have to offer. In addition, telemarketing has become a widely adopted promotional tool. It is a direct marketing medium through which a company interacts with customers to sell their prospective products or services. Alongside outsourced telemarketing is becoming a popular choice to allow companies to focus on other tasks while a specialised company do this for you. Learn how to outsource telemarketing and make it an effective solution for you.
Telemarketing has become a cost effective and efficient strategy to lower traffic for your pipeline. However, nowadays, phones are not the only way to collect telesales data. Therefore, recently, virtual telemarketing has surfaced in this sector of the industry. Once the representative can communicate with the audience, the dialogues exchanged can influence their choices in many ways.
Telesales data can help you target customers from a specific niche market, giving you an edge over your competitors. Here is a list of telemarketing tips to ensure you have telesales success.
Customer Satisfaction
The customer expects to hear something that is to the point and enticing. If your deliverance seems prolonged and boring, it will become a source of displeasure for your client. You must make sure you listen to their queries and provide a solution to their problems. Make references to things connected to what you are offering because satisfying a client will increase your credibility immensely and make your company look professional.
The Use of Phrases And Prompts
Visual representation cannot be used to collect telesales data. So, when you are on a call with a client, make sure that you have a list of catchy phrases and specific questions in mind. Rather than rattling around asking irrelevant questions, take the help of persuasive and descriptive statements. This will help you to generate sales and save a lot of time. Also, it shows the client that you know what you are doing and are using as little time of theirs as possible. This makes you look professional to the client. Which could make it more likely for them to place an order with you.
Don’t Force The Customers
Convince the customer by talking them through what you are trying to sell. Don’t jump in to conclude and ask them if they want it or not. More than likely, the answer will not be in your favour. So, get to know information about them. This is so that they don’t make any objections against the product you are trying to sell. Make recommendations at the end, and it will hit the target!
Make An Impact
People often ignore the importance of ‘when to call?’ because they think that any time is suitable. You need to make a list of the people and at what time did they respond positively. Surveys show specific intervals of time in the whole day when different marketing methods can influence an individual. You don’t want to be calling someone at times of day when they are busy as this might irritate the contact. Maybe ask when the best time to call is if they are busy when you phone up the first time.
Make An Impact
Use the customer’s first name by taking permission as it develops familiarity. Greet them warmly; don’t become casual but stick to a little professional tone. Attend to their likes and dislike and make comparisons. The more you evaluate, the more the customer will understand the worth of the product you are offering and, from there, can decide if it is the right product or service for them. If you make a good impact, then the client is more likely to remember your company and the product or service you provide if they need your services in the future.
If you search for business telesales data that can assist with a successful outsourced telemarketing project, contact Business Data Prospects for high quality business solutions. Business Data Prospects telemarketing data is supplied to you with a data age of no more than 2-3 days. This is due to our highly effective verification methods to ensure the most accurate and up to date telemarketing data available.
Business Data Prospect’s Telemarketing File Is Unique and Exclusive.
We pride ourselves on some of the most efficient b2b telesales data lists in the UK industry, including.
Full UK & International coverage
8 million UK records
5 million international records
Company size
SIC codes
Turnover information
All our B2B telemarketing data lists come with the Business Name, Full Address, Name of the Decision Maker, and telephone number.
This file perfectly suits many industries and will help you target your niche market.
Our file guarantees you will spend time communicating with prospects who genuinely need your products or services.
Purchasing a targeted telemarketing file will result in you building relationships much quicker. The file is also perfect for maximising your marketing methods.
Research has shown that quality telemarketing data is vital to improved ROI. As a reliable rule of thumb, targeted outbound calling will generate an average of three to six contacts per hour.
We also provide regular cleaning services to ensure that our data is a maximum of three days data age and 100% accurate. So, it’s a win-win situation.
Here at Buisness Data Prospects, we have a range of up to date telesales data. So, if you have any questions or want to enquire, don’t hesitate to contact us by calling 0333 200 1860 or filling out our contact form to request a call back.
